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Re: Window sensor shows low battery warning after battery replacement

New Poster

Re: Window sensor shows low battery warning after battery replacement

Good day,

 

I can not find my sensors on my window, plus I change the batteries in the key pad, but it still shows low battery. Can I schedule someone to come out to find the sensors in each window and show me how to replace the batteries?

 

Thank you,

Expert

Re: Window sensor shows low battery warning after battery replacement


@Bigmiketx67 wrote:

Good day,

 

I can not find my sensors on my window, plus I change the batteries in the key pad, but it still shows low battery. Can I schedule someone to come out to find the sensors in each window and show me how to replace the batteries?

 

Thank you,


Maybe this will help:

 

XH device battery replacement

 

XH Battery Replacement video



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I am a customer volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Window sensor shows low battery warning after battery replacement

Hey @Bigmiketx67

 

If you still need assistance after viewing the links provided by @Again, please feel free to reach out in a private message and I can schedule a tech for you who can come out and educate you on how to change your batteries. If you would like my assistance, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.  

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!