A technical issue with the Wireless Gateway in your home was recently identified by the manufacturer. This is not a safety concern; however it may affect the device's future performance, so we are replacing it free of charge.
We've shipped you a replacement Wireless Gateway, which will arrive within 7-10 business days. You will need to activate it by 7/18/18 to prevent significant impact upon your WiFi speed and range. If you don't take action, your current device may lose all Internet access on 8/14/18.
Don't forget to return your old equipment. Simple return instructions will be included with your updated device.
So....received said modem and even though my old modem was working fine, went through the replacement procedure. What a mess! The new modem did not work and I spent nearly an hour with CS figuring this out. What a complete waste of time! I’m now back on the old modem and crossing my fingers that they don’t turn off service as threatened in the email......
i also have to rebox the new modem and send it back.
spending over $3K per year on this company and I get this?