Hello, DCO123456789. I'd like to try sending a refresh signal to your cable set-top box to see if this resolves the issue with your cable service. This may cause a brief interruption of service, would now be an okay time to do so?
Hello @Kriegerx5. If you still need assistance with activating your service and clearing this message, I can help. Please send me a private message and include your full name and account primary phone number so I can access your equipment.