Community Forum

Re: We're still updating your account

New Poster

Re: We're still updating your account

Same problem here - No programs available, Just "You caught us in the middle of updating your account/subscription"

Official Employee

Re: We're still updating your account

Hello, DCO123456789. I'd like to try sending a refresh signal to your cable set-top box to see if this resolves the issue with your cable service. This may cause a brief interruption of service, would now be an okay time to do so?

New Poster

Re: We're still updating your account

Just upgraded my service and added 140+ channels. But I have this notice on all my channels.
New Poster

Re: We're still updating your account

Refresh wont help. Dealt with this for hours this weekend. Even tried pairing system. Nothing. The next morning, everything works.
Official Employee

Re: We're still updating your account

Hello @Kriegerx5. If you still need assistance with activating your service and clearing this message, I can help. Please send me a private message and include your full name and account primary phone number so I can access your equipment.