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Hello, DCO123456789. I'd like to try sending a refresh signal to your cable set-top box to see if this resolves the issue with your cable service. This may cause a brief interruption of service, would now be an okay time to do so?
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello @Kriegerx5. If you still need assistance with activating your service and clearing this message, I can help. Please send me a private message and include your full name and account primary phone number so I can access your equipment.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
