Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
Shai066, let's get your account situated! Thanks for taking the time to post on the forums. I see you're chatting with Alexandrea, so she'll continue working with you until this is resolved.