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Re: Unlink/Delete Old Account

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Re: Unlink/Delete Old Account

I moved to a different state and had to switch out all equipment. Now I can't change my profile to the new account. That's the main issue at the moment. ( I have three boxes and only one connection wired for xfinity, That would have been nice to know ahead of time)

Official Employee

Re: Unlink/Delete Old Account

Hello @flanagan1, thanks for reaching out to our Forums and I truly apologize about the delay here! I'm also sorry to hear we did not inform you of unlinking your accounts ahead of time, but I would be more than happy to assist you with this. We appreciate you taking the time to reach out about this, if you could please send me a Private Message including your name as it appears on the account, that would be great. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


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Official Employee

Re: Unlink/Delete Old Account

@flanagan1, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please send me a private message if you still need assistance with this unlinking old account concern. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!