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Re: Underground line conversion

New Poster

Re: Underground line conversion

I have same question as Tomycoco:  how can I get my Comcast aerial cable put underground in my backyard instead of running about 95 feet through the air from the common utility pole (electric / telephone / cable) in my back yard to the eave of my roof (single story single family house)?  I don't see any indication on Comcast website of where and how to start this process.  Service address is in Merced CA. 


Official Employee

Re: Underground line conversion

Hi @bearkaminto,


I can reach out to your local line techs to see if this is something we can get taken care of for you. In order to assist you, please send me a private message verifying your first and last name,  and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Underground line conversion

I was able to get the response I needed after posting to this board.  Process not completed but I definitely got into contact with the person I needed to, hopefully works out for you too.