Community Forum

Re: Two modems showing on my account.

Regular Visitor

Re: Two modems showing on my account.

I had this problem when I had the Arris 6121 and installed the Arris 6190. Had both modems listed for about a month then one disappeared. Trouble is the wrong one disappeared. Have 1 listed on account but it is the 6121 instead of the 6190. New one activated ok and works fine so have not  bothered to get it corrected. Should I pursue this further?

Official Employee

Re: Two modems showing on my account.

Hi manj, I can look into this further for you and make sure the correct modem stays on your account. Can you please send me a private message with your account information (your name, address and account number).


Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!