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Re: Trouble with accessing My Account

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Re: Trouble with accessing My Account

I had a former Xfinity account and I signed up for a new service accidently using the same email. When I log in I see my old account not new one I signed up for.
Official Employee

Re: Trouble with accessing My Account

Hello, Hyc421! Welcome to the Xfinity Forums!

I can absolutely help you get that email to display the correct information again, it should be a super quick fix. Please send me a Private Message with your full name so I can assist.


To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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