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Re: Sprinkler system damage from new install

New Poster

Re: Sprinkler system damage from new install

I have the same problem!  When I click on your name there is no option to "send message". ????????????

Official Employee

Re: Sprinkler system damage from new install

Hi, ckato916! In order to send a private message, you have to post publicly first. Sending unsolicited messages to any user or moderator is a violation of our forum guidelines - https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/td-p/2936832.

 

I can address your issue, if you send me all the details, photos, and your first and last name in a private message. You should have access now.  Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Sprinkler system damage from new install

Message sent

Official Employee

Re: Sprinkler system damage from new install

@ckato916 - Thank you! I got your message and replied back. The issue has been escalated to the local team and they will contact you directly. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!