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Re: Remove Hard Inquiry on my Credit Report from Comcast?

New Poster

Re: Remove Hard Inquiry on my Credit Report from Comcast?

 How do I send you a private message?

 Hello, there is a hard inquiry on my equifax credit report.

Comcast-broward Inquiry from Nov 04, 2017. How do I get a Credit Inquiry dispute ticket entered on this claim?

Official Employee

Re: Remove Hard Inquiry on my Credit Report from Comcast?

Hi, cas1977 -  Click on my name ComcastElla, then click Private Message Me.

Please send a private message with the following information:

- Your full name, address, and a phone number associated with your account.
- The exact date of the inquiry on the credit report
- The name and address that listed on the credit report
- The screenshot of the report if possible. 
Thank you!

Expert
Moved:

Re: Remove Hard Inquiry on my Credit Report from Comcast?

Official Employee

Re: Remove Hard Inquiry on my Credit Report from Comcast?

 

Hi LO79, I am happy to address this concern for you. Please send me a private message with your account information and we can get started. 

Regular Visitor

Re: Remove Hard Inquiry on my Credit Report from Comcast?

Hi,

 

Today I checked my credit score and I have 2 hard inquires one for the end of Feb and one at the begining of March. I'm not sure why and attempted to get it removed, so I went online and did the xfinity call you option to speak on my issues with my box but not only that but mainly the hard inquires. I then received a call from 800-266-2278 and was told they can only help me with troubleshooting. Therefore he advised me to contact 855-718-0798 and that he was unable to transfer me. So I contacted that number and they stated that was the incorrect department that I would need to speak with another department and that they were going to transfer me. However, I had to ask for the name of the department and was told that theydon't have a number. So asked for the name and was advised it was payment services center. Spoke to Caroline and she ignored evereything I said and made up what she thought I was calling about. Then told me to give her a second a couple of times and then came back and stated I'm not sure exactly what your concern is because there is no balance on this account. She kept saying that there is no balance on this account and gave me 877-920-1000 to call. I asked her what department this was and she stated that it was the collections agency. I'm no longer in collections. So I hung up and she called back and told me that this was the only advice that her system provided her with. What a waste of time. This needs to be resolved ASAP. Someone help!!! Please guide me in the right direction.

Jemie A Noble

Jemie
Official Employee

Re: Remove Hard Inquiry on my Credit Report from Comcast?

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