You're not the only one in this boat. The advertised speed is "Up To 10Mbps". Effectively, what this means is they can limit your bandwidth to anything below 10Mbps. I've been running multiple internet speed tests using multiple online sources as well as a personally created one and have found that for the most part, these speeds are between 5-7Mbps on average. I've also tried these tests using 3 different devices by different manufacturers, which have 3 different installed network adapters (b/g, N, and AC). All with the same results. I've contacted Customer Service and Technical Support. The response I received was that, "5-7 Mbps download speed is quite good". It's roughly 75-80% of the throughput. My response, then perhaps I should only pay 75-80% of my monthly bill. That sounds good to me. The BIG-CATCH 22 I just noticed is that Comcast is not only limiting the amount of bandwidth a customer has, but also limiting AND CHARGING its customers for TOTAL MONTHLY DATA USE. Much in the same way Verizon did when they bought out the competition and started limiting their plans from Unlimited to 2 or 4GB and charged for every MB over. So if you have a Performance Starter plan or promo plan, you have 2 months to go over and more than likely you will. So eventhough it's set at 1TB of data, if I were to download and upload multiple files like movies and audio books to my cloud/app/or otherwise, I would end up owing a lot of money to Comcast.
Hello @HateLies. We apologize for your recent experience. That's not the experience we want for you. I'd like to review your account options with you to see how we can get you into a package that is if not the same, than similar to the offer you were quoted. If you'd like the review, please send me a private message and include your full name, service address, and account number so I can assist you.