Thanks for reaching out regarding your experience during your chat session. I'd like to apologize and see if there's anything I can do to help address your concerns. I'd like to gather more details of your reason for reaching out, as well as the details of your chat.
To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.