Hello @ronaldhurst957! Welcome to the Comcast family. I am sorry that you were not informed of when your visit would be. We can look that up for you or you can view it in the Xfinity My Account app, https://comca.st/2YY1pMt. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."