Community Forum

Re: Need to downgrade service or I will cancel...

Regular Visitor

Re: Need to downgrade service or I will cancel...

I've been a paying customer for over 17 years and I'm trying to downgrade to internet only and I'm being told by a rep that it can't be done.  I have friends and neighbors that have internet only so I know it's possible.   Do I have to cancel everything to be treated like a paying customer?  

Expert

Re: Need to downgrade service or I will cancel...

The rep was mistaken if they told you that you can't downgrade to internet only. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Need to downgrade service or I will cancel...

Hello @nora_johnson. I can assist you with downgrading your service to internet only. Please send me a private message and include your full name, service address, and account number so I can assist you.