Community Forum

Re: Multiple Verification Codes

Regular Contributor

Re: Multiple Verification Codes

This morning my phone went off about 20 times... Xfinity sent me a code (via SMS) that many times yet I was sleeping (and nobody in house was trying to access my account).


I wonder if someone was hacking me....(I was able to access my account later and did receive that code too)


Regardles, Xfinity should have logic in place NOT to send the verification code so many times in a short period of time.....maybe wat 10 minutes...

Official Employee

Re: Multiple Verification Codes

Hello @desmo907, thanks for reaching out and I apologize about any frustration this caused you! I'm not sure why this occurred, other than the code being sent to the wrong phone number. I am happy to hear you were able to get logged in without any issues. Please reach back out if you run into this again, or if I can be of any other assistance. Enjoy the rest of your week. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!