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Re: Multiple Addresses blocking managing/shopping plans

New Poster

Re: Multiple Addresses blocking managing/shopping plans

I'm experiencing the same issue. I was even willing to delete the old account but cannot find how to.

Official Employee

Re: Multiple Addresses blocking managing/shopping plans

Hello, AnotherJeff! Thanks so much for reaching out to us and welcome to the Xfinity Forums!

I would be more than happy to assist you with fixing your username so you can properly view existing promotions and manage your account again.  Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Multiple Addresses blocking managing/shopping plans

 AnotherJeff, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to regain access to manage your account again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!