Hello, coraburns! Welcome to the Xfinity Forums.
I'm glad you reached out to us about this. I can absolutely help you with your login. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
coraburns, as we have not heard back from you in some time I have closed this thread to further comments.
I hope you were able to resolve the issue with your account access, but if you are still in need of assistance, please feel free to create a new thread.