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I've asked a Comcast employee to help you. You should expect a reply in this thread.
They are taking longer, probably since this offer is becoming more known about. At first they were taking 3 days Fed Ex Express. I received nothing other than the original order confirmation email, then I got a phone call from Fed Ex saying that it was coming the following day and I needed to sign for it. But I know others that are taking longer now.
Hi aeon82. I can assist with researching your account and iPad order status. Please send me a private message and include your full name and account primary phone number so I can assist you.