Community Forum

Re: I can't sign up for unlimited data

MasterMuffin32
New Poster

Re: I can't sign up for unlimited data

i also am having this problem i clicked on the link to https://www.xfinity.com/buy/plan/checkout/XFINUDAT an it just brings up an error code How do I fix this an add unlimited data to my account?

Again
Expert

Re: I can't sign up for unlimited data

@MasterMuffin32 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastChe
Official Employee

Re: I can't sign up for unlimited data

Hi @MasterMuffin32! Thanks for using the Xfinity Forum to bring this to our attention. Sorry for the error you're running into when trying to add Unlimited Data to your account. If you haven't been successful in doing so, I'd be happy to get it added for you. Please send a private message with your full name and the numbers associated with your service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!