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Re: How to escalate to someone who cares in corporate:Months of outages/no help in sight

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Re: How to escalate to someone who cares in corporate:Months of outages/no help in sight

I need HELP!!!  I've had over 5 service calls, cabling replaced, on the 4th router.   I'm only getting 75MB on my GB service and I cannot get any help.  There is a network routing issue on the backbone at the 350 E. Cermak data center with a dead route.  This issue exists outside of my house at a network switch which is causing extreme latency and severe packet loss.  I need someone who understands your network to correct this.  Since I'm probably the only one in my neighborhood who has this service, I am sure no one has complained.  Please HELP!