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Re: Customer Service Problem Escalation

New Poster

Re: Customer Service Problem Escalation

I have had 4 chats and level 3 support try and address my 20 mps download speeds. The tech gets 117 mps then next day 20...or 8 earlier today.  How do I escalate?

Official Employee

Re: Customer Service Problem Escalation

Hi CS60091,   thank you for reaching out here. I can help look into your download speed issue. Can you please send me a private message with your account information (your name, address and account number).

 

Thank you