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Re: Communication error has occured

Regular Visitor

Re: Communication error has occured

This is happening to me to as well. Here's a detailed description of what is happening. When I log into my account online, I get the "Welcome to the new My Account" page. When I click the "Yes, I accept" button, the first error message appears. It reads: "Sorry. A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

 

In a few seconds, I get a second error message: "We are having some trouble connecting to My Account" with a button that says "Try Again."

 

I have been having this issue since I ordered services online over a week ago. At first, I was told by support that I would be able to access my account once my internet was installed. However, internet was installed successfully this Monday (11/26) and I am still getting these errors.

 

I am able to log into my account via the app, but only some functionality is available. If I try to view bill details/history, change billing preferences, etc. I get additional errors.

 

Any help would be appreciated! Thank you! I'm attaching screenshots of both errors.

 

Screen Shot 2018-11-28 at 8.56.31 AM.pngFirst Error

 

Screen Shot 2018-11-28 at 8.56.48 AM.pngSecond Error

Official Employee

Re: Communication error has occured

Hi there, kaitlynthul. I can try to help with your account. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Communication error has occured

I've been getting this same error message since I've had service on 10/19... I've contacted Comcast MULTIPLE times regarding this issue. However, of course when they want your money, that part of the website works!!! -_- I wish someone would figure this ONGOING issue out... it's a huge pain!!!!!

New Poster

Re: Communication error has occured

I have this problem too.