This is happening to me to as well. Here's a detailed description of what is happening. When I log into my account online, I get the "Welcome to the new My Account" page. When I click the "Yes, I accept" button, the first error message appears. It reads: "Sorry. A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
In a few seconds, I get a second error message: "We are having some trouble connecting to My Account" with a button that says "Try Again."
I have been having this issue since I ordered services online over a week ago. At first, I was told by support that I would be able to access my account once my internet was installed. However, internet was installed successfully this Monday (11/26) and I am still getting these errors.
I am able to log into my account via the app, but only some functionality is available. If I try to view bill details/history, change billing preferences, etc. I get additional errors.
Any help would be appreciated! Thank you! I'm attaching screenshots of both errors.
Hi there, kaitlynthul. I can try to help with your account.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I've been getting this same error message since I've had service on 10/19... I've contacted Comcast MULTIPLE times regarding this issue. However, of course when they want your money, that part of the website works!!! -_- I wish someone would figure this ONGOING issue out... it's a huge pain!!!!!
Can this issue really have been going on this long without a comprehensive fix? Amazing.
We recently acquired xFinity WiFi and I'm facing the very same issue. Nor can I get the 'request a call back' option to work.
xFinity, you out there 'working on the problem' in order to reply to the dozens of your customers who have posted around this theme?