Community Forum

Re: Chat History/Log retrieval

Regular Visitor

Re: Chat History/Log retrieval

When I was chatting with someone a couple of days ago, they told me there was no way to save the chat or have it emailed to me.  Additionally, it was not possible to copy/paste the chat into a word doc.  It only got his side of the convo & trying to just print the screen resulted in getting the same portion several times.

Official Employee

Re: Chat History/Log retrieval

Hello galas1. I can assist with reviewing your account and providing you a copy of the transcript if it is available. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.