You are correct Walt. Plus they did a super sloppy install, running the cabel in my basement.And it was an Xfinity tech, not a contractor.
In there defense, the did give me several credits , once because of the sloppy install(I fixed it) and 3 0r 4 more times cause they couldn't fix my Phone problem. 5 visit's from 5 differnt techs, I got a Sharp tech, It was an issue with my Phone itself.
everything has been working smooth since then. And I do like the "Connect app" on my phone, and the"TV remote App" on my smart phone.
correct on customer service Tech support. All they want to do is "Send you a link" on what to do.
I'm retired, I don't want to be reading and studying.
Don't even get me started on the billing dept.
One tells you one thing, another tells you another.
Then the bill shows a 3rd. amount due.
Hi mrbreezeet1. If you still need any help with your account, billing, or services, please send me a private message and include your full name, service address, and account number so I can assist you.