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Re: Cannot Access 'My Account'. Receive communication error.

New Poster

Re: Cannot Access 'My Account'. Receive communication error.

I am having the same issue. How did you get this fixed?

 

Official Employee

Re: Cannot Access 'My Account'. Receive communication error.

Hello, ctenright! Welcome to the Xfinity Forums, I'm glad you reached out here. 

Please send me a Private Message with your first and last name as well as the username you are having troubles with so I can fix this for you. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cannot Access 'My Account'. Receive communication error.

ctenright, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your login working again, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!