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Re: Cable wire pulled from house

New Poster

Re: Cable wire pulled from house

Your cable installers came here and dug a trench to bury new main cable to the cable manifold behind my home.

They tore up my lawn, did not fill in the holes, left the cable box open and unfinished. They left old cable sticking up out of the ground and left a 60 foot piece of 2 inch conduit behind my home. They broke the water line going to my home that I had to replace and pay out of my pocket for.


There are safety issues to be addressed from this unprofessional job that was performed.

I have called several times in the past few weeks to have someone come out and take care of this but nothing has been done. 

This is the worst customer service imaginable for a company that charges its customers the expensive price's that you charge,

Absolutely unacceptable!

Official Employee

Re: Cable wire pulled from house


Hello bassinjunky, I can assist you with getting a damage claim processed. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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