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I too am having the same issue with my main line being damaged and getting that communicated to customer service. The repair of my line will require a police Detail. From watching them install the line initially it took a crew of four. I cannot get a straight answer as to when I will get service re-established.
jriggs, thanks for reaching out. Is this still an issue? If so, please send me a private message with your full name and phone number so I can help.