I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello JayFinch. We apologize for the delay. I can assist with researching your iPad purchase order. Please send me a private message and include your full name, service address, and account number so I can access your account.
I ordered mine on March 17th. I also have had no information from anyone. The issue is there is no update of any sort. I have had Xfinity employees say someone will get in touch with me(they never did) - and then they ignore me as well when I inquire on what to do since there has been no contact. I have given my information to countless people and no one can tell me anything - I have had one CSR on the phone see the order and tell me to give it a few days(that was 3 weeks ago), and then the next CSR has no idea what I am talking about. I just don't understand what is going on here - the installment agreement is showing on my bill. Is there a number I can call to someone that would actually know what's going on? Is there someone higher up the food chain? I know this is not just me(a simple search shows many, many disgruntled customers talking about this very subject across numberous sites) - I just want some kind of information - anything even acknowledging my order or stating what the issue is.