In January, (logging names of agents, dates & times), I spent more than 9 hours on the phone (over several days) straightening out a $60 service charge on my bill that should never have been added. Even though I am not a movie watcher, I was given three months of HBO and SHO time for free. I asked if those channels would automatically drop at the end of three months as I did not want to be billed. I was told they would be dropped and no bill would be sent. Not trusting Comcast, I went on line to check that those two channels would NOT be continued and that I would NOT be charged at the end of the three months. What a surprise. I was told that I already had HBO as part of my "premium" package (No, I did not! And, I never ordered a "premium" package). Continuing the conversation, I was told that I did NOT have a package and my rates would go up at the end of February to the latest promotional rate...$20 higher than what I pay now. (No mention of mandatory auto-deduct, etc. ) Asking more questions, I was told I had a double play package (TV/Internet) and my phone was separate. Then, I was asked when I changed my package!!!
If Comcast is trying to drive me to distraction, you won. Unless you can fix this, you lost me as a customer ...
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