Bit of a rant I'm afraid. A relative of mine had a problem with TV and internet. I went over and discovered there was no signal at all showing on the modem, I thought it was a problem outside the home, but I couldn't be sure, so I advised her to get the service protection plan which can be cancelled 60 days after the last tech visit. (to avoid the $70ish charge)
She is on a fixed income, so cannot afford that. Anyway the tech knocked the door and said the problem lay outside across the road and would have to refer the problem to a line tech. Later in the day she saw a tech up a ladder across the road and her internet and tv returned.
She asked me if she could call in and cancel the protection plan and I said worth a try but they may try to get you to keep it 60 days or charge the full price. (fair enough)!
She called, got a guy who could hardly speak english, not only could he not cancel the protection plan, but told her bill would go up $10 a month until her present 3 year contract runs out in Nov. That has to be total garbage, now I feel responsible and have to go with her to the local office to sort it out.
The price of the service protection plan in this area is $5.99 and shoudn't be subject to any contract as far as I'm aware..!
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