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RANT: Paying for 1G getting 500M

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RANT: Paying for 1G getting 500M

I have been paying for GigSpeed for almost 3 months, I decided to start running speed tests every hour for a month, found out I am lucky to break 500M, contact chat support, to be told they never sent a tech to run a new line and complete installation. Now they want to charge me a service fee and not credit me for the months i have been paying for it. Frustration!! Does anyone know if Comcast falls under the utilities regulations or are they exempt?

 

 

Expert

Re: RANT: Paying for 1G getting 500M

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


I am not an employee.