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Question

What is the best way to have a Comcast employee take a look at my account?  I used to directly message one of the Admins on here on a semi-regular basis, but understand that is a no-no.  So trying to go through the proper channels.

 

Any help would be appreciated.

Expert

Re: Question

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Admin1

Re: Question

Hi cfranc -- I can help with your account. I reviewed your account and looks like you were able to work with a member of our Facebook team already. That agent was able to get new rates applied for you. Please reach out to us again for future assistance with your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!