Hello! I recently moved and had to get a new account number. Services are working great and I am very happy. I would like to ask about purchased movies and if they can carry over to new account? I linked the two via MyAccount App, but I do not show the purchases as having moved to new address. Can this be fixed? Thanks in advance!
I did not. When I went to access MyAccount it asked if I wanted to link accounts. I log in with same username and password as before. I can always repurchase, but figured I would check first.
Hey, ----------1! Welcome to the Xfinity Forums. I definitely wouldn't want to lose movies I had purchased either so I totally understand your concern. I'd love to work with you to make sure you still have access to your movies so you can continue to enjoy them. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".