Community Forum

Purchased Movies Transfer?

Highlighted
New Poster

Purchased Movies Transfer?

Hello! I recently moved and had to get a new account number. Services are working great and I am very happy. I would like to ask about purchased movies and if they can carry over to new account? I linked the two via MyAccount App, but I do not show the purchases as having moved to new address. Can this be fixed? Thanks in advance!

Highlighted
Diamond Problem Solver

Re: Purchased Movies Transfer?

They should, did you get a new username/password for the new address?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Purchased Movies Transfer?

I did not. When I went to access MyAccount it asked if I wanted to link accounts. I log in with same username and password as before. I can always repurchase, but figured I would check first.

Highlighted
Diamond Problem Solver

Re: Purchased Movies Transfer?

I escalated it up to an Official Employee who should be able to link up your purchases in the back end. Expect a reply here

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: Purchased Movies Transfer?

Hey, ----------1! Welcome to the Xfinity Forums. I definitely wouldn't want to lose movies I had purchased either so I totally understand your concern. I'd love to work with you to make sure you still have access to your movies so you can continue to enjoy them. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Purchased Movies Transfer?

It is fixed now!!! May have just took a bit of time. Thanks to all for quick replies!