Community Forum

Property Damage

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Regular Visitor

Property Damage

Your Xfinity equipment has caused property damage to 2 of my televisions and 1 A/V System. It burnt out the hdmi ports on all my items. I am not the only person affected by this damage. But I called over 2 weeks ago and was told that someone from your company would call within 72 hours I waited and no call. Then I was told it could take 2 weeks so waited no response. I called yesterday only to be told that I would be contacted within 24 hours again no call.  I called today and was told the issue was escalated and someone would contact within the hour and again no response. I am sure if I did not pay my bill someone would make sure to contact me or disconnect my service. How do I get in touch with the proper department. 

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Expert

Re: Property Damage

@DLLovell 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Property Damage

Hi @DLLovell

 

Thank you for posting your question and welcome to the Xfinity Forum! I'm sorry about the damage that has been caused. I understand how frustrating it could be that you haven't been able to speak with anyone directly. I'll take over from here!

 

I just need to gather your account information, and more details of your experience and how this happened so I can escalate this to the correct department. To make sure this is being taken care of, I'd like to keep in contact with you until I can confirm you have an agent who is investigating for you. 

 

Please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!