Your Xfinity equipment has caused property damage to 2 of my televisions and 1 A/V System. It burnt out the hdmi ports on all my items. I am not the only person affected by this damage. But I called over 2 weeks ago and was told that someone from your company would call within 72 hours I waited and no call. Then I was told it could take 2 weeks so waited no response. I called yesterday only to be told that I would be contacted within 24 hours again no call. I called today and was told the issue was escalated and someone would contact within the hour and again no response. I am sure if I did not pay my bill someone would make sure to contact me or disconnect my service. How do I get in touch with the proper department.
Thank you for posting your question and welcome to the Xfinity Forum! I'm sorry about the damage that has been caused. I understand how frustrating it could be that you haven't been able to speak with anyone directly. I'll take over from here!
I just need to gather your account information, and more details of your experience and how this happened so I can escalate this to the correct department. To make sure this is being taken care of, I'd like to keep in contact with you until I can confirm you have an agent who is investigating for you.
Please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message.