Xfinity plant
Community Forum
Xfinity globe

Promotional Gift Card unclear

New Poster

Promotional Gift Card unclear

I installed Comcast on 4/14/17 with the promise of a promotional gift card if I stayed for 90 days.  I endured terrible service, a service calls, exchanged equipment multiple times, and hours of time on the phone with customer service, so I finally gave up trying to solve their problems and returned to Verizon.  I was a customer for 106 days (7/29/17).  I assume I should still get the promised gift card without issue, but when I called to confirm I got non-specific answers and transferred around to more people who couldn't answer.  Now a month later, I just got the check for overpayment of my last month of service, but still no gift card.  How can I confirm it is on its way?  Not being a paying customer anymore, I want to be sure I don't get overlooked.


Accepted Solutions
Official Employee

Re: Promotional Gift Card unclear

 

dc517, you can check the status of your promotional gift card by visiting: https://www.xfinityrewardcenter.com/


All Replies
Official Employee

Re: Promotional Gift Card unclear

 

dc517, you can check the status of your promotional gift card by visiting: https://www.xfinityrewardcenter.com/