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Promotional Department Number

Giao
New Poster

Promotional Department Number

I just received a call from Xfinity Comcast (800) 934 - 6489 offering a promotion for 2 years if I pay $200 for the next 4 mths. up front.  They gave me a call back number and I wanted to verify if it was actually Comcast / Xfinity before calling - (888) 203-6846 ext. 2.

MNtundraRET
Expert

Re: Promotional Department Number


@Giao wrote:

I just received a call from Xfinity Comcast (800) 934 - 6489 offering a promotion for 2 years if I pay $200 for the next 4 mths. up front.  They gave me a call back number and I wanted to verify if it was actually Comcast / Xfinity before calling - (888) 203-6846 ext. 2.


This sounds like a phishing scam to me.   Do not call that number.   They would likely ask for a credit card number to get the $200./month, or worse.

 

If this is legit, calling 1-800-XFINITY should get someone who knows actual promotions. Otherwise; go to your nearest Xfinity Store. They can check you actual records there.


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ComcastBrie
Official Employee

Re: Promotional Department Number

Hi there! I can definitely check the account and see if we have any promotions available, however we do not expect customers to pay several months in advance upfront--unless there is a written off balance with a closed accounts. In some cases, we also have a repayment plan for customers who have been affected by the COVID-19 crisis as well.

 

Could you send me a private message including your first and last name and the numbers associated with your service address. If you don't currently have services, we can look up a prior account as well. To send me a private message, click on "ComcastBrie" and then click send a message.


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