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Promotion ended, I need to cancel, how long before I can become a new customer ?

Regular Visitor

Promotion ended, I need to cancel, how long before I can become a new customer ?

My promotion recently expired and bill went up $40. Currently there is a similar promotion for the same price,but Veronica in the Indpls Executive office says I am not eligible for this. When I cancel how long before I am considered a new customer and get the better promotions. My expidited number was # ESL03312936.

Valued Contributor

Re: Promotion ended, I need to cancel, how long before I can become a new customer ?

Some areas vary, but generally 90 days from past answers I have seen on here.
Official Employee

Re: Promotion ended, I need to cancel, how long before I can become a new customer ?

Hi, jodyhall - I can check if we got any new promotions that can lower your monthly rate. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Send a message.