My wife and I are retired and on social security. We can barely survive on the this account along with other bills and with this Covid-19 makes it even harder. I am requesting if you can waive the $10 late fee and reduce my basic cable/internet to $49.95 a month like it use to be. Believe it or not the even that little amount helps. If you can help great - if not, well maybe you can suggest what I can do.