Community Forum

Promo period expiring...help

Regular Visitor

Promo period expiring...help

My promo period is about to expire and my new rates will be alot higher. i am a recent retiree and just will not be able to afford this increase.  The new promo offered is higher for the package I have now. Is there any way xfinity will allow me to keep my current plan, at least for another year until I can figure out what to do with my money situation?

Official Employee

Re: Promo period expiring...help

Hi PD961, I can assist going over current promotions with you. Please send me a private message with your account information (your name, address and account number).

 

Thank you

Regular Visitor

Re: Promo period expiring...help

I contacted your customer retention section and was able to switch to another promotion for a little less per month. Thanks for your reply to my question.
Official Employee

Re: Promo period expiring...help

Thank you for the quick reply and glad to hear they were able to take care of you.  Please feel free to reach out in the future if you have any questions and we will gladly help!

 

Thank you