Hi there. I can take a look into your account.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Hello, Roslind1. I had sent you a private message and you never responded. Please let me know what I can do to help.
I can help, but I would need to continue our private conversation in our messages.