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Promised equipment no charge i purchased two more of the items at full cost they not giving it

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Promised equipment no charge i purchased two more of the items at full cost they not giving it

I spoke with a representative named Kevin Warren and he set up my account that I was moving. In convocation I asked about my security system he offered to swap out the old. Cameras and give me new one's. I told him I needed two more he said ok they cost 99.99$ I said ok. This move was set up for the 28th of July 2018. Day of the move the tech said he had no order to do security he did do it but the system went out. Also he didn't have the new cameras. They are not honoring the order that two different rep's said I could do on my account. Had one rep try to up charge me $400 because they're rep's made a mess. I told her no I want what I was told I could have 4swaped out Cam's and I pay for 2 Cam's what's the issue? I want the number to corporate