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Problem with phone help

New Poster

Problem with phone help

Sometimes it makes sense to call and actually talk to someone rather than use the chat line.  However, it's obviously not feasible to everyone?


I am extremely hard of hearing so I use a closed caption landline.  Customer service is out-sourced so the operators are heavily accented.  Even the cc can't pick up the dialog well.  


The last time I tried calling, I explained this problem and asked for an operator more fluent in the English language.  They hung up on me?  


Is there a way I can get thru to someone without such a heavy accent?