Sometimes it makes sense to call and actually talk to someone rather than use the chat line. However, it's obviously not feasible to everyone?
I am extremely hard of hearing so I use a closed caption landline. Customer service is out-sourced so the operators are heavily accented. Even the cc can't pick up the dialog well.
The last time I tried calling, I explained this problem and asked for an operator more fluent in the English language. They hung up on me?
Is there a way I can get thru to someone without such a heavy accent?