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Problem in cancelling services

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New Poster

Problem in cancelling services

Hi, 

I would like to cancel services that include the internet and TV on May 4th, 2020. However, phone customer service is not helpful. The waiting time was more than 35 munites that ended up with the call line hanging up. Nobody helped me and the account that we have did not give us the option to cancel online. 

Please help me cancel the services. 

 

Sarah 

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Official Employee

Re: Problem in cancelling services

Hi there @Sarahsmm

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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