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Private info compromised!

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New Poster

Private info compromised!

Long story short spent ( no exaggeration) 8 hours talking to 10 reps who all lied. My account on the app gave me someone else’s entire personal information. I finally called her to let her know- turns out she has been talking for hours to Comcast and she has all my personal information. Including address. Name, email, passwords, bank routing numbers. Not one rep told me this- they lie all the time assuring me my info was safe. Never an apology nothing! I’m going to take this to a higher authority. Beware- someone probably has your info!!!
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New Poster

Re: Private info compromised!

Wow! Just happened here this morning too. It logged me into someone else's account after logging me out of my own account. Can't believe there is no reply or comments about this. I was just hacked online less than one month ago and now I must wonder if this was part of it 😞 

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Official Employee

Re: Private info compromised!

Hi @violatedPrivacy and @fontz2001

 

Thank you for posting to the Xfinity Forums to bring this to our attention. I can help investigate this and get it resolved ASAP. please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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