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Primary e-mail address

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Primary e-mail address

I have two accounts; one in Florida and one in PA.  I cannot put my real e-mail in both (system says it's already assigned to a different account - DUH) and my Comcast e-mail is never used.  I tried to link the accounts but I get as far as the security question because the image doesn't appear and the audio never happens aven though my volume is way up.  I called and spoke to a real person after 20 agonizing minutes, but they were of no help to me.  I'm on Paperless ans auto billing on both accounts.