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Primary account address.

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Regular Visitor

Primary account address.

Comcast put in the wrong apartment number. No way to edit this.  In fact their website has the entire building  wrong. Unable to speak to living person in customer service.

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Official Employee

Re: Primary account address.

Hi  
 
Can you please message me and we'll take a look?

Edit: request submitted to Serviceability team and it’s been corrected

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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New Poster

Re: Primary account address.

I am having this same issue.  My address is not correct and my neighbor cannot get service at his house.  When I tried to move or change service my actual address does not show up in the system.  I called Customer Care and although the Rep tried we could not remedy the issue.  My neighbor wants service and cannot get it because "he already has service" which is me.  We live in a duplex.  Any help would be awesome.