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Pricing Concerns

Regular Visitor

Pricing Concerns

I’ve had great difficulty this week with finding a new deal since my two year contract was expiring. I would think that Xfinity would want to keep their customers, but despite being a customer for seven years, the only way I could get a slightly lower or similar price was by making significant cuts to the number of channels I have and by significantly cutting my internet speed. I definitely don’t feel valued as a customer. Before this week, I was on the fence about staying with Xfinity TV or switching to a streaming service like Hulu.  However, after my multiple interactions with customer service this week, I’m now considering cutting all Xfinity services and finding a new internet provider. 

 

Does anyone have tips for dealing with Xfinity customer service or for negotiating good deals?

Official Employee

Re: Pricing Concerns

Hi there, Ceander11. I want to help look into new promotions for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Pricing Concerns

I am glad I could help! Thank you for being part of a valued Comcast customer and a part of our forums!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!