Kind of...I just called to change my service. The quote they sent me via text said the estimated monthly payment was $25 more than what the numbers added up to. No matter how I did the math. It's just typical shady ISP business.
I'VE HAD SUCCESS IN DEALING WITH THEIR LOYALTY PROGRAM PEOPLE..When you get a live person on the line just ask them to transfer to their Loyalty program people....Hope this helps..