On 4/7/2019 I signed a new 2 year contract with my TV Preferred services price set at $9.99 for one year. I was told to call by 4/7/2020 to keep that price the same for the 2and year. I have been trying to talk to someone for the past week , to no avail, to make sure that price did not go up for the 2nd year! How do you get to talk to a real person? It's great your agents can work from home but what are they doing for your customers? Looks like nothing to me! I've been a 17 year customer of comcast, but I'm close to the end of my rope!